Manufacturer: Pc Richards Category: Protection Plans Clear all filters (3 of 3 reviews match)
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My 85 year mother bought a portable washer a couple of years ago.Ralph at the Manchester CT store that with the 3 year warranty P.C Richards would come out and fix any problems or replace it. An extra $300 The washing machine wasn't working and she called P.C Richards to have them come take a look at it. The Rep said "We don't service that brand, you can get someone to come out and fix it and WE MIGHT REIMBURSE YOU FOR THE COST!" WHAT THE ! So I...
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Anonymous

Anonymous Worst customer service for appt to fix a new appliance.
Don't buy at this store so u won't regret the *** treatment they give u!

I called PC Richards service department on Oct 10, only to be told that they could not send someone for a week. So a week later, the (3rd party company - Dependable Appliance Repair, came on Oct. 17. They said I need a new gasket and would have to order it. The technician said I should hear back in a few days to set up an appointment to install the part. Well, today, two weeks later (three weeks from my original call to PC Richards service Dept.
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Anonymous

Anonymous WOW. SAME issue. yep, 1 month without a machine and SUPER rude customer service. I can't believe this. Don't they care about their company. They lost us as customers.

Thursday , July 28 I call to make repair appointment part of the extended warranty I purchased on my refrigerator . I spoke with representative by name Sharon she told me that you were trying to help me and call me tomorrow tomorrow never came . I call back and spoke with the gentleman who called me the chance they're working on it she would call me within an hour I never Receive call back. On Monday I called back and asked to speak with...
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2.0
I didn't like
  • Poor poor customer service
  • Poor customer service
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