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Washer less then 3 years old. On 8/29/15 motor goes, they fix it on 9/3.

On 9/24/15 the washer starts leaking all over. Call and have to wait till 9/30 for them to send a repairman. He comes is here less then 5 mins and tells me they need to order a new pump kit. OK at this point without a washer for 6 days.

Keep calling ..finally on 10/7/15 they say the part will be in on 10/10....10/10 the repairman shows up with the wrong PART!!! So now they say the part will be in on 10/12 they will be here to fix it on 10/13..Today is 10/13 so I call them to get a time and she tells me that I'm scheduled for 10/14!!! So at this point I've been without a washer for over 19 days!!!

It's been costing quite a lot to have to go to the laundromat !!! Worst..Worst repair service ever!ย  Will NEVER be buying anything from PCRichards again and will be telling everyone I know not to also!!!

Reason of review: untimely repair service and obviously bad quality merchandise.

Preferred solution: Let the company propose a solution.

Location: Jackson, New Jersey

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