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Bought large, expensive refrigerator, PC Richards sent a surveyor to measure building elevator, our apartment access, etc. On delivery day, one-half our before delivery arrival, we were told the old refrigerator had to be uninstalled before the new one could be installed, and that was our job, which our building staff managed.

(These refrigerator weigh 700+ pounds!). When the very rude, crude delivery team arrived, they demanded that we remove doors, which the surveyor had said was not necessary, but we complied. Then, the team leader refused to deliver the new equipment, deeming this too difficult a task because of the tight fit in the elevator. Meanwhile, we learned that the delivery team did not install, we would have to coordinate with the installer, who would take 2 hours to reach our address.

In the meanwhile, the delivery team had reloaded the new equipment and left the site, whereupon we had to reinstall our old refrigerator. This inefficient, rude and unprofessional behavior disrupted our entire building for at least a half-day and created considerable stress in our household. Caveat emptor!

As in never, ever deal with them, it's not worth the hassle for the little money saved.

Location: New York, New York

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New Yorkers are an interesting species...

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