Resolved: Pc Richard And Son - Buyer Beware
Their integrity is so compromised they can't even keep things straight on their end. They allow you to place a web order with no intention of fulfilling it.
They refuse to answer your inquiries for an update. 25 minutes on the phone with the worst customer service - she had no clue and was making things up. Did I mention that I was charged in full asap? How is that even allowed?
6 requests for a refund, which they also lied about, saying the order was shipped when it wasn't. Even if they did follow through , Amazon has the same item for a $100 less.
Stay away.
Reason of review: Poor customer service.
Monetary Loss: $653.
Preferred solution: Full refund.
Pc Richard And Son Cons: Customer service.
Location: Astoria, New York
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