PC Richards Complaints and Reviews

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PC Richards
Main address: 150 Price Parkway 11735 Farmingdale NY
877-727-1909, , http://www.pcrichard.com/custserv/contactus.jsp
  • 235+1 mobile complaints
  • $67.3K claimed losses
  • $285 average
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  • Nov 06
  • Appliances and Electronics
  • Dishwasher
  • 2
  • 2
  • 24

We bought a dishwasher, told them we had PVC piping. Salesman called distribution center and confirmed this was not a problem. PC Richards installers showed up, took one look under sink, packed up and left. Told us that salesmen should know they can't install. Have spent hours on phone with PC Richards...they refuse to admit this is "a problem". Keep insisting that PVC pipe not a problem, just... Read more

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  • Oct 20
  • Appliances and Electronics
  • Samsung Dishwasher Repair
  • 40

Having the most horrible service from PC Richards EVER!!!!!! On 10/14 I called for service on a dishwasher under warranty. Earliest appointment available was Friday, 4 days later. Was given a window of between 2 - 5 pm. I called PC Richards at 5:10 because there was no tech,and no info given, and was told he is "probably" on the way. The technician finally shows up at 5:40. There is no apology... Read more

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  • Sep 26
  • Appliances and Electronics
  • Trenton, New Jersey
  • Refrigerator Installation
  • 1
  • 1
  • 73

New refrigerator was delivered. I asked the installers if instead of taking the old refrigerator away, if they could just bring it down four steps to my lower level. I was told there would be an additional charge of $25. I paid the "fee" because I had no choice. When I asked for a receipt, I was told there would be no receipt, it was just between him and me. I had a tip already prepared to... Read more

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  • Sep 10
  • Appliances and Electronics
  • Manhattan, New York
  • Tv Delivery
  • 50

Hello. I would like to complain about the quality of service that I have received during me resent purchase at the PC Richard store at Union Square. I purchased a TV on September the 1st. The delivery date was set to Friday, September the 5th by the salesperson. On Friday the 5th I tried several times to get a delivery time from the automatic call system (and I was home all day waiting for the... Read more

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  • Sep 02
  • Appliances and Electronics
  • Laptop Quality
  • 31

Very hard to ascertain what they wanted on a form just to get a form. You have to own a PC to get the form(and a printer) just to get their form. THEIR form was (love the word form) to say the least not easy to understand. I sent them all they requested and had to tape the label they sent me and I had to use, because their was no adhesive.E mail today told me I was denied because I didn't send... Read more

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  • Aug 30
  • Appliances and Electronics
  • Gas Dryer
  • 1
  • 1
  • 81

Ordered a gas dryer. Was told delivery was $49 and set up free and only charged for any additional parts that might be needed.. I paid up front for the parts. Delivered today and was told they could not install as there was no gas hook up. Told me I needed a plumber. Then I was told they COULD do it for an additional $75. I told them not to even take the dryer off the truck. Called the... Read more

Was this review helpful? 0 3

I bought a refrigerator from PC Richards I bought the service contract. My ice maker stop working, they came out 6 times to fix it. The whole summer without ice. Not the worst part one time after they came the entire refrigerator stopped working lost $300 worth of food. No compensation. Here again. Tired of the bad service. Never again 973 696 4217 Add comment


  • Jul 20
  • Appliances and Electronics
  • Danbury, Connecticut
  • Kitchenaid Dishwasher
  • 72

I purchased a new Kitchen Aid dishwasher, friedrich kool series Ac , and Eletrolux washer and dryer at the same month,the dishwasher is not working and the gasket is falling off , I contact the sellers man Armando several times he is always busy and pro messing calling me back later, and never calling me back I went to store six times and they told me that was my fault that I purchase kitchen... Read more

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  • Jul 18
  • Appliances and Electronics
  • Northport, New York
  • Samsung Dryer
  • 63

I purchased a samsung washer and dryer from PC Richards and the dryer has not worked properly from just about the beginning.service techs have been here 6 times. The dryer would shut off in the middle of cycles. Service tech came and said it was the wiring harness.he ordered the part,another tech came and installed the harness and the dryer wouldn't turn on. He called the manufacture and they... Read more

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  • Jul 01
  • Appliances and Electronics
  • New York City, New York
  • Washer Installation
  • 73

I just had my samsung 5.0cuft washer delivered. Im purchased the 5 yr extended warranty. In total I spent over $780. When the 2 guys delivered the washer to my garage...they asked me if i wanted them to take the old washer. I said no. They left the new one in the garage, and when i asked them if they were going to hook it up...they said that its only 2 hoses and that I can do it myself. I then... Read more

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