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  • Jan 09
  • Appliances and Electronics
  • Huntington Station, New York
  • Samsung Tv
  • 29
  • REVIEW RATING 3/5

I purchased a 65 inches samsung tv and Bose speakers .the delivery guys did not want to take down the old tv and mount the new one .they said they are not supposed to do it they have lot of attitude. They did not want to do the wiring of course which was already done , they don't have any knowledge about installing they tried to attach the bracket on the tv which they suceeded after quiet a few... Read more

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  • Jan 06
  • Appliances and Electronics
  • New York, New York
  • Samsung Washer
  • 31
  • REVIEW RATING 3/5

My samsung washer broke and caused water damage to my first floor and basement, waited for tech to evaluate the machine and part to be ordered. It took 2 wks to get thr part and a wk longer for an appt. The techs came to install, ruined my hardwood floors, were nasty the entire time, and while trying to replace the broken part they broke the door to the machine. The attempted to leave without... Read more

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Stopped in the store in Greenvale and the service was horrible. The sales people don't cate who waits and pick and choose who they want to serve. Stay away from this store and the poor customer service they provide Add comment

  • Dec 11, 2014
  • Appliances and Electronics
  • New York, New York
  • Employee
  • 37
  • REVIEW RATING 4/5

Called PC Richards at the Atlantic Avenue store to inquire about an online order for pickup, and had the misfortune of speaking with Tonya. Rude as can be, she didn't give a chance to say much before bang tonya put me on hold, transferred me I don't know. I have had the misfortune of speaking to Tonya before. Is any one paying attention at the store regarding customer service and the... Read more

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  • Nov 25, 2014
  • Appliances and Electronics
  • Wading River, New York
  • Sales Representative
  • 50
  • REVIEW RATING 3/5

or just buy at any other retail store,because the rest of the retailers rare not on commission,so zero used car salesman tactics.avoid pc richard and son completely.todd costello is in charge there,and that place uses high pressure sales tactics form the day of the dinosaur.if u like to shop at a place that uses high pressure sales tactics,pc richard is your place to shop.they are an insult to... Read more

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  • Nov 06, 2014
  • Appliances and Electronics
  • Lg Washer
  • 2
  • 2
  • 73
  • REVIEW RATING 4/5

We bought a dishwasher, told them we had PVC piping. Salesman called distribution center and confirmed this was not a problem. PC Richards installers showed up, took one look under sink, packed up and left. Told us that salesmen should know they can't install. Have spent hours on phone with PC Richards...they refuse to admit this is "a problem". Keep insisting that PVC pipe not a problem, just... Read more

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  • Oct 20, 2014
  • Appliances and Electronics
  • Samsung Dishwasher Repair
  • 71
  • REVIEW RATING 5/5

Having the most horrible service from PC Richards EVER!!!!!! On 10/14 I called for service on a dishwasher under warranty. Earliest appointment available was Friday, 4 days later. Was given a window of between 2 - 5 pm. I called PC Richards at 5:10 because there was no tech,and no info given, and was told he is "probably" on the way. The technician finally shows up at 5:40. There is no apology... Read more

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  • Sep 26, 2014
  • Appliances and Electronics
  • Trenton, New Jersey
  • Refrigerator Installation
  • 1
  • 1
  • 129
  • REVIEW RATING 4/5

New refrigerator was delivered. I asked the installers if instead of taking the old refrigerator away, if they could just bring it down four steps to my lower level. I was told there would be an additional charge of $25. I paid the "fee" because I had no choice. When I asked for a receipt, I was told there would be no receipt, it was just between him and me. I had a tip already prepared to... Read more

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  • Sep 10, 2014
  • Appliances and Electronics
  • Manhattan, New York
  • Tv
  • 72
  • REVIEW RATING 5/5

Hello. I would like to complain about the quality of service that I have received during me resent purchase at the PC Richard store at Union Square. I purchased a TV on September the 1st. The delivery date was set to Friday, September the 5th by the salesperson. On Friday the 5th I tried several times to get a delivery time from the automatic call system (and I was home all day waiting for the... Read more

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  • Sep 02, 2014
  • Appliances and Electronics
  • Laptop Quality
  • 44
  • REVIEW RATING 3/5

Very hard to ascertain what they wanted on a form just to get a form. You have to own a PC to get the form(and a printer) just to get their form. THEIR form was (love the word form) to say the least not easy to understand. I sent them all they requested and had to tape the label they sent me and I had to use, because their was no adhesive.E mail today told me I was denied because I didn't send... Read more

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