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1.7 Based on 14 reviews
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  • Customers like
    • Service technician his name was tom 1
  • Customers don't like
    • Poor poor customer service 3
    • Customer service 2
    • Delivery service 2

Handling and installation of range could have killed us. Burner was completely off the valve in the oven allowing gas to escape. Add comment

They have the worst service department in history. I have been having a issue with a refrigerator that has been going on for 3 months now. They order the wrong parts and then cancel appointments the day of. The supervision never call you back and when you call back they have the attitude that its no big deal. Just reschedule. They claim in the recording while you are on hold that they get it right the first time. Well i guess 3 times is a charm. Read more

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When PC Richard delivered a stove or refrigerator don't they supposed to pick up the old ones ? They left the old refrigerator in the hallway blocking every other tenants doors. Add comment

Today i had the worst experience at pc richards of route 22 Union nj, i try to explain in simple words, i choose a samsung 4k tv with special price the salesman gently offered me couples things more as cables, warrantie etc something i dont need it and i proceed to check out , for some reason Adrian the Salesman resolve to call out his manager, this guy wasn't polite or gentle his attitude angry and uncomfortable against my wife and me was... Read more

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Today we went to the PC Richard and sons in Paramus NJ. After we had made the selection of the TV we wanted, another salesman sold our TV to another customer. It was the last one they had in stock. While i was paying, i watched as my sales rep and the other sales rep got into an argument. My sales person was told he had the sale and the other sales rep told the guy to put it in his customers car while my rep was not looking. I was told the... Read more

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I am taking the time to express how deeply disappointed I am with the customer service I've encountered at your Norwalk, CT store location. Let me start of by saying my husband was very skeptical about purchasing from your store but I convinced him that we'll get a great service and product - unfortunately I was very wrong about that. We have purchased a TV set that was advertised on your website and in the store as well. When we inquired... Read more

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Who Ever Cares, On 1/16/16 I entered your Commack store with my wife, sister in-law and brother in-law. We spoke with Tony the salesman about purchasing a bed and mattress. After some discussions we settled on 2 Sealy adjustable bases and a Sealy king size mattress totaling $2226.80. My brother in-law and sister in-law purchase about the same thing and we get a deliver date of 1/23/16 and life is good. We get a call latter in the week telling... Read more

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I have a Jen air stove that I bought from PC Richard with a 10 year warranty . Had 4 service calls oven turns On by it self they keep changing board . And I still have same problem. They refuse to exchange the stove. I spoke to service center several times this is a big risk of fire they don't care say they have to fix . I am not keeping the stove I will contact better business bearau and look into legal action they are putting me and my family... Read more

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The rebate processing ,offer#:TD9-10337, P.O. Box 130018,El Paso, TX 88513-0018 They took me around in a circle for a security rebate on Total Defense premium internet security . I programed the cd typed in the activation code , Worked perfect. Now, time for the rebate my activation code was claimed to have a problem .No.... now they want a credit card. I was told to go back to tech, to rebate to tech to rebate. Now they have the code and the... Read more

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I have been a great customer for years and went there to purchase a refrige that turns out to be a piece of ***. I cant adjust the setting to keep it at a proper tempeture either it freezes everything or it doesnt keep the food cold enough. I should have listen to the reviews I had read before making the purchase.I was also charged an astronomical fee after the promotion time expired plus a late fee on top of that.Thats how this company stays in... Read more

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